Figure 3.1 Actors In The Microenvironment

Discuss bow companies cars react to the marketing environment.

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Marketing environment

The actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

Microenvironment

The actors close to the company that affect its ability to serve its customers— the company, suppliers, marketing intermediaries, customer markets, competitors, and publics.

Macroenvironment

The larger societal forces that affect the microenvironment—demographic, economic, natural, technological, political, and cultural forces.

Author I The microenvironment Comment | includes all of the actors close to the company that affect, positively or negatively, its ability to create value for and relationships with its customers.

A company's marketing environment consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers. Like Xerox, companies constantly watch and adapt to the changing environment.

More than any other group in company, marketers must be the environmental trend trackers and opportunity seekers. Although every manager in an organization needs to observe the outside environment, marketers have two special aptitudes. They have disciplined methods—marketing research and marketing intelligence—for collecting information about the marketing environment. They also spend more time in customer and competitor environments. By carefully studying the environment, marketers can adapt their strategies to meet new marketplace challenges and opportunities.

The marketing environment is made up of a microenvironment and a macroenvironment. The microenvironment consists of the actors close to the company that affect its ability to serve its customers—the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. The macroenvironment consists of the larger societal forces that affect the microenvironment—demographic, economic, natural, technological, political; and cultural forces. We look first at the company's microenvironment.

The Company's Microenvironment <PP9o-93>

Marketing management's job is to build relationships with customers by creating customer value and satisfaction. However, marketing managers cannot do this alone. # Figure 3.1 shows the major actors in the marketer's microenvironment. Marketing success will require building relationships with other company departments, suppliers, marketing

In creating value for customers,' marketers must partner with other firms in the company's value delivery network. For example, Lexus can't create a high-quality ownership experience tor its customers unless its suppliers provide quality parts and its dealers provide high sales and service quality.

Apple Consumer Behavior

f \ Customers are the most important actors in the company's microenvironment. The aim oi the entire value delivery system is to serve target customers and create stronq relationships with them,

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Readers' Questions

  • feaven
    What is customer micro?
    1 year ago
  • Customer micro is an approach to understanding and engaging with customers at a very granular level. It focuses on looking at individual customer behaviors and actions, allowing companies to have a more detailed understanding of what resonates with customers. Companies are able to collect data on customer activities, behaviors, and interests and use that data to create and refine customer experiences.
    • pervinca
      How does the microenvironment of a company differ from its macroenvironment?
      1 year ago
    • The microenvironment of a company is the internal environment of the organization, which includes the company's customers, suppliers, employees, competitors, and other factors that directly affect the business operations. The macroenvironment of a company, on the other hand, is the broad external environment of the organization, which includes economic, legal, political, technological, and demographic factors. These external factors have a large influence on the success of the business, but are often more difficult to manage.
      • Tyler
        Which of the following is considered to be a part of the marketing microenvironment of a firm?
        1 year ago
      • The following are considered to be a part of the marketing microenvironment of a firm:
        1. Customers: The customers or target market of a firm play a crucial role in determining its success. This includes understanding their needs, preferences, and buying behaviors to develop effective marketing strategies.
        2. Competitors: Competitors are other firms that offer similar products or services to the target market. Understanding their strengths, weaknesses, strategies, and market position is essential for a firm to gain a competitive advantage.
        3. Suppliers: Suppliers provide the necessary resources, materials, and services to a firm. Maintaining good relationships with suppliers is crucial for ensuring a smooth supply chain and the availability of quality inputs.
        4. Intermediaries: Intermediaries, such as wholesalers, retailers, and distributors, help in the distribution and selling of a firm's products or services. Building strong relationships with intermediaries is important for effective distribution and reaching the target market.
        5. Publics: Publics refer to groups that have an interest or influence over the firm's operations and success. This includes financial publics (investors, shareholders), media publics (journalists, influencers), government publics (regulators, legislators), and local community publics.
        6. Marketing intermediaries: Marketing intermediaries are organizations that assist a firm in reaching its target market. These can include advertising agencies, marketing research firms, and public relations firms.
        7. Macro factors: Although not strictly a part of the marketing microenvironment, macro factors such as economic, technological, political, and socio-cultural factors can have a significant impact on a firm's marketing efforts. These factors can influence consumer behavior, buying power, and overall market conditions.
        • mebrat
          Which of the following correctly lists marketing intermediaries?
          1 year ago
          1. Wholesalers
          2. Retailers
          3. Agents
          4. Brokers
          5. Distributors
          6. Online Marketplaces
          • sandra
            How relevant is the behavior of the actors in the microenvironment to the future of our business?
            1 year ago
          • The behavior of actors in the microenvironment can be highly relevant to the future of a business. These actors can include suppliers, competitors, distributors, customers, and even regulatory bodies that govern the industry. Understanding the behavior of these groups can help businesses anticipate changes in the industry, which can help to inform the business strategy and plan for the future.
            • rian
              What does micro environment consits of actors with examples?
              1 year ago
            • Micro environment consists of actors such as suppliers, competitors, customers, and public within the industry. For example, suppliers are a key part of the micro environment as they provide the necessary materials or components required to produce the product or service. Competitors are also an important actor within the micro environment as they offer similar products or services which can affect the performance of the business. Customers are also a key actor as they purchase the products or services on offer. Finally, the public are important actors within the micro environment, as they can affect the image of the business through their media coverage, or even through their own opinion of the business.
              • Addolorata
                What are the various actors within the firms microenvirnment?
                1 year ago
              • The various actors within a firm's microenvironment include:
                1. Customers: They are the ultimate consumers of the firm's products or services.
                2. Suppliers: They provide the necessary inputs, such as raw materials, components, or services, for the firm's production or operations.
                3. Competitors: Other firms in the industry or market that offer similar products or services and compete for the same customers.
                4. Distributors: They are intermediaries or resellers who help the firm in distributing its products or services to the end customers.
                5. Stakeholders: These are individuals or groups who have an interest in the firm's activities or can be affected by its actions, such as employees, shareholders, government agencies, local communities, etc.
                6. Employees: They are the people working within the firm and play a vital role in its operations, productivity, and success.
                7. Shareholders: The individuals or organizations that own shares or have ownership stakes in the firm.
                8. Financial Institutions: Banks or other financial organizations that provide capital or financing options to the firm.
                9. Regulatory Agencies: Government bodies or authorities that regulate or oversee the firm's operations, ensuring compliance with laws and regulations.
                10. Media: Journalists, reporters, or media outlets that can influence the firm's reputation, image, or public perception.
                11. Local Communities: The people residing around the firm's operations who can have an impact on its activities, reputation, or relationships.
                12. Trade Unions: Organizations representing the interests of the firm's employees and negotiating for their rights, wages, and working conditions.
                13. Business Partners: Other firms or organizations with whom the firm collaborates or forms strategic alliances to achieve common objectives.
                14. Industry Associations: Organizations that represent a collective body of firms within a specific industry, working to advance their common interests.
                15. Technology Providers: Companies or individuals who provide the necessary technological solutions, software, or equipment to support the firm's operations.
                16. It's important to note that the specific actors may vary depending on the industry, geographical location, and nature of the firm's business.
                • ida lankila
                  What are actors in a micro environmnet?
                  1 year ago
                • Actors in a microenvironment include customers, employees, suppliers, competitors, and investors.
                  • Barbara
                    What are the impact microenvironment actors?
                    1 year ago
                  • The impact of microenvironment actors can vary greatly, depending on the industry and specific company. Generally, these actors include suppliers, competitors, customers, publics, and other stakeholders. Each of these actors can have a direct or indirect influence on a company’s performance and success. For example, customers provide revenue and feedback, while suppliers provide resources and materials. Additionally, competitors can create pressure to innovate or drive down prices, while publics can affect a company’s reputation or the availability of resources. Understanding the dynamics of each of these actors helps companies to anticipate and respond to any potential challenges or opportunities.
                    • auli
                      What possible actor in micro environment and discuss their impact?
                      1 year ago
                    • Actors in a company's micro-environment include its customers, suppliers, competitors, and its own employees.
                      • Yerusalem
                        How to write the microenvirnment of a company?
                        1 year ago
                      • When writing about the microenvironment of a company, it is important to consider the factors that directly impact the organization's operations and performance. The microenvironment typically includes the following components:
                        1. Customers: Analyze the customer segments that the company targets, their needs and preferences, purchasing behavior, and loyalty. Consider the company's relationships with its customers and the competition it faces.
                        2. Suppliers: Examine the relationships with suppliers and the availability, reliability, and cost of resources and inputs. Assess the impact of any possible disruptions in the supply chain.
                        3. Competitors: Identify the main competitors of the company, their strengths and weaknesses, and their respective market shares. Analyze the competitive strategies employed by these competitors.
                        4. Intermediaries: Assess the role of intermediaries such as distributors, wholesalers, and retailers, analyzing their impact on the company's distribution channels, pricing, and product availability.
                        5. Publics: Examine the various publics that the company interacts with, including media, government authorities, and local communities. Identify any public opinion or reputation issues that may affect the company's operations.
                        6. Internal stakeholders: Consider the impact and relationship with internal stakeholders such as employees, shareholders, and management. Analyze the company's leadership, culture, and organizational structure.
                        7. Marketing intermediaries: Evaluate the role of advertising agencies, market research firms, and other external partners in the marketing and promotion efforts of the company.
                        8. Industry trends: Analyze the current industry trends and changes that may impact the company's operations. Consider technological advancements, regulatory changes, and shifts in consumer preferences.
                        9. In writing about the microenvironment, provide a comprehensive analysis of each factor, including its impact on the company's operations, strategies, and overall performance. It is essential to gather information from primary and secondary sources, such as market research reports, industry publications, and customer feedback to support your analysis.
                        • edgardo
                          How the actors of a firms microenvironment influence to deliver value to customers?
                          1 year ago
                        • Actors in the microenvironment, such as suppliers, distributors, competitors, and industry regulators, all have a role to play in helping a firm deliver value to customers. Suppliers provide the resources and materials needed for production, so having a reliable and dependable supply chain is essential for customer satisfaction. Distributors promote and market the firm’s products, allowing customers to easily find and purchase them. Competitors also bring value by providing customers with a variety of choices, which encourages firms to develop better products. Finally, industry regulators ensure that customer safety is maintained, which is critically important for establishing trust and loyalty.
                          • david
                            What are the major actors in the marketer's microenvironment?
                            1 year ago
                            1. Customers
                            2. Suppliers
                            3. Competitors
                            4. Media and Public Relations
                            5. Partners and Alliances
                            6. Government and Regulatory Authorities
                            7. Financial Institutions
                            8. Private and Public Interest Groups
                            9. Employees & Management
                            • Heikki
                              Which of the following correctly lists the actors in a​ company's microenvironment?
                              1 year ago
                              1. Customers
                              2. Competitors
                              3. Suppliers
                              4. Employees
                              5. Local Community
                              6. Shareholders
                              7. Media and Public Opinion
                              • yonatan
                                How do microsoft relate to marketing intermediaries actors in microenvirnment?
                                1 year ago
                              • Microsoft works closely with marketing intermediaries in the microenvironment to help market, promote, and distribute its products. Microsoft leverages its relationships with intermediaries such as retailers, distributors, and advertising agencies to reach more customers. Additionally, Microsoft works with marketing intermediaries to create content and advertising campaigns that emphasize the benefits of its products and services. Microsoft also uses its intermediaries to coordinate with partners such as software developers, device manufacturers, and third-party service providers to ensure smooth product launch and delivery.
                                • Furuta
                                  Who are the major players in a company's microenvironment Explain the role that each actor plays.?
                                  1 year ago
                                • The major players in a company's microenvironment are suppliers, distributors, customers, competitors, and the public. Suppliers: Suppliers provide the resources, materials and services that the company needs to produce its products and services. They also set the prices of the inputs that the company uses. Distributors: Distributors facilitate the movement of products from the company to the customer, or end user. They are responsible for the marketing, pricing, and other aspects of promoting the company's products. Customers: Customers are the people who purchase the company's products and services. They provide the company with income and are the ultimate beneficiaries of the company's work. Competitors: Competitors are other companies that offer similar products and services to customers. They can have a major effect on the company's sales and profitability. Public: The public represents various groups in society, such as consumers, the media, interest groups, and local authorities. They influence the company's reputation, regulations and policies.
                                  • Leah
                                    What is microenvironment in marketing?
                                    1 year ago
                                  • The microenvironment in marketing consists of the individual actors and forces close to the company that affect its ability to serve its customers—the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. The microenvironment affects the organization's ability to serve its customers. It includes the individuals, groups, and forces that are close to the company—the suppliers, distributors, customers, and competition. Companies must monitor and adjust their decisions to the microenvironment in order to keep their offerings appealing to customers, remain competitive, and operate effectively.
                                    • Michelle
                                      How companies can react to the actors in the micro environment?
                                      1 year ago
                                    • Companies can react to the actors in the micro environment by developing strategies to respond to the influences of their competitors, customers, suppliers, and other partners. For example, companies could focus on customer service to differentiate their product from those of competitors, seek out new suppliers to reduce costs, and explore joint ventures with other firms to expand their geographic reach. Companies may also take proactive steps to build relationships with key actors in the micro environment. These relationships could lead to increased business opportunities, access to new markets, and better understanding of customer needs.
                                      • Jani Fr
                                        What are the actors in the microenvirnment?
                                        1 year ago
                                      • The actors in the microenvironment include customers, competitors, suppliers, distributors, and the public, as well as the organization’s management team, shareholders, and employees.
                                        • Polo
                                          What are the major actors in the microenvironment?
                                          1 year ago
                                        • The major actors in the microenvironment are: customers, competitors, stakeholders (including shareholders, investors, and other people impacted by the company), suppliers, business partners, government, media, and local communities.
                                          • Fesahaye
                                            Who are the actors in the microenvironment?
                                            1 year ago
                                          • The actors in the microenvironment include customers, competitors, distributors, suppliers, and the local community.
                                            • DEMET
                                              What consist of the broadr forces that affect the actors in the microenviroment?
                                              1 year ago
                                            • The broad forces that affect actors in the microenvironment include the following:
                                              1. Customers: Customers have a powerful influence on the actions of business organizations. They can influence the marketing mix elements ranging from product design to pricing and distribution decisions.
                                              2. Competitors: The actions of competitors can impact the strategy and operations of a business. Companies are constantly monitoring the moves of their competitors to ensure they remain competitive in the marketplace.
                                              3. Suppliers: Suppliers are a key component of the microenvironment, as they provide the resources necessary for a business to produce and deliver its products. Suppliers can be both a boon and a hindrance to a business, so it is important for companies to build strong supplier relationships.
                                              4. Distribution Channels: Distribution channels help businesses reach their target customers. Companies must ensure that their distribution channels are efficient and effective in order to maximize their sales.
                                              5. Industry Associations: Many industries have trade associations that help shape industry standards and regulations. It is important for companies to become involved in their respective associations in order to stay up to date on industry trends and developments.
                                              6. Corporate Partners: Companies often partner with one another in order to achieve a desired outcome. Such collaborations can provide a competitive advantage in the marketplace.
                                              7. Government Regulations: Government regulations dictate the actions that companies can take in many areas, such as pricing, advertising, mergers, and product safety. Companies must be aware of government regulations in order to avoid potential penalties and fines.