Traditional Response Hierarchy Models
A number of models have been developed to depict the stages a consumer may pass through in moving from a state of not being aware of a company, product, or brand to actual purchase behavior. Figure 5-3 shows four of the best-known response hierarchy models. While these response models may appear similar, they were developed for different reasons.
The AIDA model was developed to represent the stages a salesperson must take a customer through in the personal-selling process.11 This model depicts the buyer as passing successively through attention, interest, desire, and action. The salesperson must first get the customer's attention and then arouse some interest in the company's
Models | ||||
Stages |
AIDA modela |
Hierarchy of effects modelb |
Innovation adoption modelc |
Information processing modeld |
Cognitive stage |
Attention |
Awareness Knowledge |
Awareness |
Presentation Attention Comprehension |
Affective stage |
Interest Desire |
Liking Preference Conviction |
Interest Evaluation |
Yielding Retention |
Behavioral stage |
Action |
Purchase |
Trial Adoption |
Behavior |
Continue reading here: Standard Learning Hierarchy
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