Personal versus Nonpersonal Channels

There are a number of basic differences between personal and nonpersonal communications channels. Information received from personal influence channels is generally more persuasive than information received via the mass media. Reasons for the differences are summarized in the following comparison of advertising and personal selling:

From the standpoint of persuasion, a sales message is far more flexible, personal, and powerful than an advertisement. An advertisement is normally prepared by persons having minimal personal contact with customers. The message is designed to appeal to a large number of persons. By contrast, the message in a good sales presentation is not determined in advance. The salesman has a tremendous store of knowledge about his product or service and selects appropriate items as the interview progresses. Thus, the salesman can adapt this to the thinking and needs of the customer or prospect at the time of the sales call. Furthermore, as objections arise and are voiced by the buyer, the salesman can treat the objections in an appropriate manner. This is not possible in advertising.67

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Readers' Questions

  • Carol Arvidson
    Is virtual marketing personal or nonpersonal form of promotion?
    2 months ago
  • Virtual marketing is a nonpersonal form of promotion. It involves promoting products or services through online channels such as websites, social media, email marketing, search engine optimization, and online advertising. While virtual marketing can be personalized in terms of targeting specific audiences or tailoring messages, it does not involve direct face-to-face interaction with individual customers, unlike personal marketing methods such as sales presentations or phone calls.
    • Carl
      What is personal and nonpersonal media promotion?
      8 months ago
    • Personal media promotion is when an individual or a business promotes their product through personal channels such as their own websites, social media profiles, and blogs. It involves engaging with the audience in a more direct and personalized way. Nonpersonal media promotion is when a business or individual promotes their product to a broader audience through channels such as paid advertisements, television, radio, and print. It is a more efficient approach to reach a larger audience, but it lacks the personal touch of personal media promotion.
      • stig hasti
        What is the difference between personal and nonpersonal communication channels?
        10 months ago
      • Personal communication channels refer to direct one-on-one interactions such as face-to-face conversations, speaking on the phone, or direct messaging (e.g. text). Non-personal communication channels refer to indirect communication such as television, radio, print media, or email newsletters. Personal communication channels allow for more complex and meaningful conversations as they require active participation from both parties. Non-personal communication channels are less interactive and tend to be less targeted, but reach a much larger audience.
        • antonio
          Why following the personal channel is better than nonpersonal channel?
          1 year ago
        • Following the personal channel is better than nonpersonal channel because it allows for meaningful conversations and connections to be built over time. Personal channels also provide a more intimate setting for customers to interact with brands, which can lead to a more loyal customer base and higher customer satisfaction. Additionally, personal channels are less intrusive and allow customers to feel more in control of their experience.
          • haile
            What are personal channels nonpersonal channels?
            1 year ago
          • Personal channels are any form of communication between two or more people, whereas nonpersonal channels are communication channels that don't involve individuals but instead involve mass media or other automated systems. Examples of personal channels include face-to-face conversations, phone calls, emails, text messages, and postal mail. Examples of nonpersonal channels include radio broadcasts, television programs, websites, billboards, magazines, and newspapers.